Welcome to Our Help Center

We are committed to providing exceptional support for our products. This Help Center is designed to be your go-to resource for everything from product information to technical support and warranty claims.

Frequently Asked Questions (FAQs)

How do I choose the right medical equipment for my needs?
We offer personalized consultations to help you select the most suitable equipment. Please contact our support team to schedule a call with one of our product specialists.
How do I install and set up my new equipment?
For most of our high-value equipment, our personal delivery service includes a basic setup and demonstration. We also provide comprehensive user manuals and video tutorials. If you require further assistance, our technical support team is available to guide you.
What should I do if my equipment is not working correctly?
If you experience any issues, please follow the troubleshooting steps in your product manual. If the problem persists, contact our technical support team immediately. They will guide you through the next steps, which may include remote assistance or a service visit.
How can I order spare parts or accessories?
Spare parts and accessories can be ordered directly from our website or by contacting our customer service team. Please provide your product model number to ensure you get the correct parts.

Technical Support

Our team of certified technicians is dedicated to ensuring your equipment operates at its best.

Phone Support: Call us at (+91) 91528 69055 for direct assistance.
Email Support: Send your queries to IsanaMedtech@gmail.com. Please include your order number, product model, and a detailed description of the issue.
Remote Assistance: For many issues, our technicians can provide real-time guidance via a video call to help you troubleshoot and resolve the problem.

Product Documentation

User Manuals: Download digital copies of user manuals for all our products.
Quick Start Guides: Find simple, easy-to-follow guides to get your equipment up and running quickly.
Video Tutorials: Access our library of instructional videos for setup, operation, and basic maintenance.

Service and Maintenance

Regular maintenance is crucial for the longevity and performance of your medical equipment. We offer:

Preventative Maintenance Plans: Scheduled service to keep your equipment in optimal condition and prevent unexpected breakdowns.
On-site Repairs: Our technicians are available for on-site repairs for complex issues that cannot be resolved remotely.